Shipping Policy

Last updated: May 2026

Thank you for shopping with Velmora. We aim to deliver your order quickly, safely, and with complete transparency. This Shipping Policy explains how and when your items will be shipped.

1. Processing Times

All orders are processed within 1–3 business days.

During high‑volume periods (sales, holidays), processing may take an additional 1–2 days.

You will receive an email confirmation once your order has been shipped.

2. Shipping Times & Delivery Estimates

United Kingdom (Primary Market)

  • Standard Shipping: 5–10 business days
  • Express Shipping (if available): 3–6 business days

International Shipping

Delivery times vary by destination:

  • Europe: 7–14 business days
  • USA/Canada: 10–20 business days
  • Australia/NZ: 10–20 business days
  • Rest of World: 12–25 business days

These are estimated timeframes and may vary due to customs, weather, or carrier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination
  • Weight of items
  • Shipping method selected

We occasionally offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking may take 24–72 hours to update depending on the carrier.

5. Customs, Duties & Taxes

International orders may be subject to:

  • Customs fees
  • Import taxes
  • Duties

These charges are not included in your order total and are the responsibility of the customer.

Velmora is not responsible for delays caused by customs.

6. Wrong Address or Missing Information

If you enter an incorrect or incomplete address:

  • Contact us immediately at support@velmora.com
  • If the order has not shipped, we will update the address
  • If the order has shipped, we cannot change the address

Orders returned due to incorrect addresses may require additional shipping fees.

7. Lost or Delayed Packages

If your package is delayed:

  • Check tracking updates
  • Contact the carrier
  • Contact us if the package shows no movement for 7+ days

If your package is confirmed lost by the carrier, we will:

  • Resend your order
    or
  • Issue a refund

8. Damaged Items

If your order arrives damaged:

  • Take clear photos of the product + packaging
  • Email us within 48 hours at support@velmora.com

We will replace the item or issue a refund.

9. Contact Us

For any shipping‑related questions, contact us at:

Velmora Support Team
Email: support@velmora.com