Return Policy
Last updated: May 2026
At Velmora Collective, we want you and your pet to love every product you receive. If something isn't right, we're here to help.
1. Eligibility for Returns
We accept returns if:
- The item is unused and in its original condition
- The item is in its original packaging
- The return request is made within 30 days of delivery
Items that cannot be returned:
- Used or damaged items (not due to our error)
- Items without original packaging
- Gift cards
- Clearance or final-sale items
2. How to Start a Return
- Email us at support@velmoracollective.com
- Include your order number and reason for return
- We will provide return instructions and the return address
Please do not send items back without contacting us first.
3. Return Shipping Costs
- Customers are responsible for return shipping costs
- If the return is due to our error (wrong item, defective item), we cover the cost
4. Refunds
Once your return is received and inspected:
- We will notify you via email
- If approved, your refund will be processed to your original payment method
- Refunds typically take 5–10 business days to appear
Shipping fees are non-refundable.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the product and packaging
- We will replace the item or issue a full refund
6. Contact Us
Velmora Collective Support
Email: support@velmoracollective.com