Privacy Policy

Last updated: May 2026

At Velmora, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

Personal Information

When you make a purchase or create an account, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third‑party providers)

Automatically Collected Information

When you browse our store, we automatically receive:

  • IP address
  • Browser type 
  • Device information
  • Pages Viewed 
  • Cookies and tracking data

Order Information

Details about products you purchase, order history, and preferences.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (only with your consent)
  • Prevent fraud and maintain security

3. Sharing Your Information

We share your data only with trusted third parties necessary to operate our store:

  • Shopify (our e‑commerce platform)
  • Payment processors (Shop Pay, PayPal, Apple Pay, etc.)
  • Shipping carriers
  • Analytics tools (Google Analytics, Meta Pixel, etc.)

We do not sell your personal information.

4. Cookies

We use cookies to:

  • Keep your cart active
  • Improve website performance
  • Personalize your shopping experience
  • Track analytics

You can disable cookies in your browser settings.

5. Data Retention

We keep your order information for our records unless you request deletion.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion
  • Opt out of marketing emails
  • Request a copy of your data

To exercise these rights, contact us at:
support@velmora.com 

7. Security

We follow industry‑standard practices to protect your data, including encryption, secure servers, and limited access controls.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Velmora Support Team
Email: support@velmora.com